SCHEDULES

You MUST send us your schedule every week by Friday at 6:00 pm at the latest if:

• You use You Can Leave on a weekly basis but the days and/or times change every week.
• You use You Can Leave every week and your schedule is consistently the same. However, you have to make changes to the schedule for this week.

If a schedule is sent to us after 6:00 pm on Friday, there will be a $10 late fee added to your overall invoice, unless we are given sufficient reasoning ahead of time as to the cause for tardiness.

If you need to add a service AFTER you’ve already sent in your schedule, You Can Leave will do our best to accommodate you. Service is not guaranteed due to a large volume of clients.
 

You DO NOT need to send in your schedule every week if:

• You use You Can Leave every week and your schedule is consistently the same with no changes.
• You use You Can Leave less frequently. Just here and there.

This process is to ensure that everyone’s schedules are organized in a timely and orderly fashion. 

PAYMENT

You Can Leave currently accepts a credit card for payment, however if you need an alternative way to pay you will need to make that clear before booking a reservation. 

Payment for reoccurring weekly pet care is due by Friday every week. 

Full payment for overnight care is due on the last day of service.

If you do not pay your invoice by the date requested, a $10 late fee will be added to your invoice every 7 days until the total amount is paid in full. 

SERVICES

Additional select services are provided at no cost during the visits such as plant watering and mail pickup, however you may be charged with other services (i.e pet taxi, lawn care, etc.). 

KEYS

If keys are needed for services required, they must be given to You Can Leave during your orientation or left in a safe spot at your home on the first day of service. On the last day of service, the keys will be left at a designated place that has been determined between the you and the sitter. If you need the keys returned at any time, there must be an available spot for us to drop off the keys during our last visit with your pet. If we’re required to personally deliver the keys back to you, it will be an added $5 charge to your invoice for time and travel.  
 

AGGRESSIVE BEHAVIOR

You Can Leave is interested in learning about your pet's preferences and aversions, so please share all the things they love and dislike! Unfortunately, You Can Leave does not accept dogs with aggressive tendencies, destructive behaviors, a tendency to dig, the ability to jump over fences, or a high prey drive. Pets that lack chill and cannot relax will not be suitable for the environment but You Can Leave would be happy to stay at your home instead!

In the event that an altercation takes place between your dog and another animal, and your dog is injured, we will contact you immediately. If a major injury occurs and you cannot be reached, we will refer back to your emergency contact, proceed to take your dog to the vet, and spend the agreed amount on medical care. 

ABSENCE OF PETS UPON ARRIVAL

If we arrive at your home for a requested service and your pets are not there, we will be unable to complete the service and you will be charged the full amount.

LEASHES AND HARNESSES

If we arrive at your home and the leashes and/or harnesses for your pet(s) are missing or not available, we will use a leash provided by You Can Leave.
 

CANCELLATION

Cancellations within 24 hours or less notice will be charged 50% of the full price for the service requested.

CONTACT YOU CAN LEAVE

Bre Hert | 512-662-1539

petsitterbre@gmail.com